The following information is a general guideline about our rates.
These rates may change without advanced notice.
We accept the following forms of payment:
• Credit/Debit Card
Base Hourly Rate
Sessions are billed at $120 to $250 per hour.
We bill a minimum of 1 hour service, and then a minimum 30 minute increments thereafter.
See our Consultation Services Page for consultation rates.
We offer a number of group programs ranging from $35 to $120 per session, per participant. In order to cover staff payroll, the programs require a minimum of 3 participants otherwise that specific session may be cancelled.
Individual client session with dedicated employee team
We offer a range of programs. One of our more popular programs includes 3 employee staff as participants in the session to provide a controlled group experience. For our role-playing game sessions, for example, this would include the client, plus two staff members as fellow "players" and one staff member as the "Game Master" (GM).
For our team staff program for one client, we recommend starting with 3-4 hours per week, or 4 hours per session if every-other week, typically for 2-9 months. Then as we implement the transition program migrating to a once per month 1-hour check-in program for 3-6 months.
A 3-hour session typically costs $360.
A 4-hour session typically costs $480.
When you complete the intake paperwork, let us know if you want to begin with weekly or every-other week. Our research shows that both programs work equally as well, though results take longer with the every-other week program, the same results are realized over time.
See our Consultation Services Page for more information on direct consulting.
Some services require payment in advance or payment on the same day of service.
Other services allow payment within 30 days of service.
Please see the payment terms for the specific program.
For individual service cancellations with less than 24 hours notice there is a $120 flat fee for online services and services in our primary Service Areas.
For all other services and service areas, please see the cancellation policy specific details for each service and/or service area.
For online and services within our primary service areas, if you notify us of your cancellation at least 24 hours before service delivery (for online services, and services in Zone, you may reschedule. If you have pre-paid and do not wish to reschedule, we can refund you the full amount paid minus any processing fees we have to pay (for example Paypal processing fees, merchant fees, etc.).
For no-shows, there is a $175 flat fee if we show up at the office or other locations (such as with the RPG trailer or online session) and the client does not show up or provide warning at least 24 hours before the appointment.
We hope you will be pleased with our services. If you are not fully satisfied, we ask that you please contact us first to provide an opportunity to help meet your needs.
Please see the details below regarding returns/refunds policies.
Unless otherwise specified, games, software downloads, e-books, and other purchases from our online stores or other stores selling our products, are not returnable after purchase.
Please see our Cancellation policy for details on cancellation charges and requirements.
For services actually delivered, within the restrictions of applicable laws, we have a no refund policy once our services have begun to be delivered to the client.
If your insurance policy covers Therapeutic Recreation or Recreational Therapy services you may be able to receive full or partial coverage for some of our services.
Please contact your insurance company in advance to determine if they consider either “Therapeutic Recreation” or “Recreational Therapy” as a covered service, and the amounts they will cover, including number of sessions, pay-out rate, etc.
We are working on putting together a Financial Assistance Fund to help those with financial struggles wishing to receive our services. A portion of all our client's payments are (when possible) place into this fund to help us over time offer a sliding scale option. We do not yet offer this sliding scale option, but will announce when the fund is sufficiently finances.
If you are interested in helping support this fund to enable others to receive services, please let us know, and we will gladly supply you with the necessary forms to donate to this fund.